Privacy policy
Resonant Engineering Ltd. customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
Telephone: +44 7955253903
Email: info@resonantengineering.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Usage data (including information about how you interact with and use our website, products and services)
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Website and app user journey information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to provide and improve our products and services for clients. This processing is necessary to deliver tailored solutions, maintain effective communication, and ensure the quality and reliability of our offerings. By understanding client needs and preferences, we can enhance user experience, resolve issues promptly, and develop services that meet evolving requirements. The benefits of this processing include: – Delivering accurate and relevant services that meet client expectations. – Improving efficiency and reducing errors through informed decision-making. -Supporting long-term client relationships through personalized support. These benefits outweigh potential risks because: – We only collect information that is strictly necessary for service delivery and improvement. – We implement strong data protection measures to safeguard personal information. -Clients retain control through clear privacy options and the ability to opt out where applicable. We do not place our interests above those of individuals; our goal is to create value for clients while respecting their privacy rights.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to provide and improve our products and services for clients. This processing is necessary to deliver tailored solutions, maintain effective communication, and ensure the quality and reliability of our offerings. By understanding client needs and preferences, we can enhance user experience, resolve issues promptly, and develop services that meet evolving requirements. The benefits of this processing include: – Delivering accurate and relevant services that meet client expectations. – Improving efficiency and reducing errors through informed decision-making. -Supporting long-term client relationships through personalized support. These benefits outweigh potential risks because: – We only collect information that is strictly necessary for service delivery and improvement. – We implement strong data protection measures to safeguard personal information. -Clients retain control through clear privacy options and the ability to opt out where applicable. We do not place our interests above those of individuals; our goal is to create value for clients while respecting their privacy rights.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Publicly available sources
- Market research organisations
- Providers of marketing lists and other personal information
How long we keep information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services and complying with legal, tax, and regulatory obligations. Typically, this means maintaining client-related data for up to 3 years after the end of the client relationship, unless a longer period is required by law or for legitimate business purposes (such as record-keeping or dispute resolution). After this period, data is securely deleted or anonymized.How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
